This policy explains when SPECIALTY FOOD SDN BHD 202601022203 (1684300-A) accepts a return, refund or exchange, and what you must provide when you ask for one.
1. When A Return Applies
We do not exchange or refund an item as a rule. We make an exception in four cases.
We sent you the wrong item.
The item you received does not match the specifications, description, features or information we advertised.
The item arrived spoiled, damaged or defective.
Delivery took longer than our Shipping Policy allows.
2. Evidence We Require
We ask you to provide three things before we process a request.
A continuous unboxing video showing the unopened parcel, the shipping label, the packaging and the item.
A video of the item’s first use, where that applies.
Photographs, order details or other documents, if we request them.
3. How To Ask
Send your request to specialtyfoodsb@outlook.com within 24 hours of receiving your item. We refuse a request made after that 24-hour window, and we refuse one made without the evidence above.
Questions about a return, refund or exchange? Our team is ready to help:
📧 Email: specialtyfoodsb@outlook.com
🏢 Address: 156, KAMPUNG JAWA BARU 10150 GEORGE TOWN PULAU PINANG
🌐 Website: https://specialtyfoodsb.com/contact-us/