This policy explains how and when you may cancel an order you placed with SPECIALTY FOOD SDN BHD 202601022203 (1684300-A).
1. Cancellation Window
You may cancel your order within 24 hours of purchase for a full refund. After that 24-hour window, cancellation may no longer be possible if we have already processed or shipped your order.
2. How To Cancel
Contact our support team and give us your order number. We check your order’s status and confirm whether it still qualifies for cancellation.
3. Getting Your Refund
We refund an approved cancellation to your original payment method. Allow 7–14 business days for it to reach your account.
Questions about a cancellation? Our team is ready to help:
📧 Email: specialtyfoodsb@outlook.com
🏢 Address: 156, KAMPUNG JAWA BARU 10150 GEORGE TOWN PULAU PINANG
🌐 Website: https://specialtyfoodsb.com/contact-us/