This policy explains how SPECIALTY FOOD SDN BHD 202601022203 (1684300-A) processes, ships and delivers your order. It sets out where we deliver, how long dispatch takes and what delivery you can expect.
1. Coverage
We currently deliver to two regions.
Peninsular Malaysia, covering every state.
East Malaysia, covering Sabah & Sarawak.
2. Processing Time
We process every order within 1–3 business days, weekends and public holidays excluded. Once we dispatch your order, you receive a confirmation email carrying your tracking information.
3. Delivery Windows
We do not offer overnight or next-day delivery. The table below sets out our standard delivery windows.
These figures are estimates. Courier operations, holiday seasons and weather can change them.
4. Shipping Cost
We offer free shipping on your order as standard practice. A bulk order or a specialised promotional order may still carry a charge; where it does, we calculate it at checkout by weight and destination.
5. Tracking Your Order
Once our courier partner takes your order, we send you an email or SMS carrying a tracking number and a link where you can follow your parcel in real time.
Questions about your shipment? Our team is ready to help:
📧 Email: specialtyfoodsb@outlook.com
🏢 Address: 156, KAMPUNG JAWA BARU 10150 GEORGE TOWN PULAU PINANG
🌐 Website: https://specialtyfoodsb.com/contact-us/